ExpressVPN Review 2023: Fast and Safe, but Is It Still the Best?

Is ExpressVPN Fast? (Yes, It’s Really Fast!)

ExpressVPN is one of the fastest VPNs I’ve ever tested — I sometimes even forget that I’m connected! It’s super quick to switch between servers too (it only takes a few seconds) and I’ve never experienced any connection failures.

I’ve now used ExpressVPN for nearly a year to browse the internet, stream TV shows and movies, play online games, and torrent large files of 90GB and higher, and I have no complaints about its speed.

Speed Test Results

I ran speed tests from different locations around the world (with the help of my colleagues)— and I was impressed to see that ExpressVPN’s servers are consistently fast worldwide. Generally speaking, servers that are further away from your actual location tend to perform slower. However, there was not a huge difference between ExpressVPN’s server speeds in nearby France or almost 17,000 km away in Australia.

I also tested ExpressVPN’s Lightway and OpenVPN protocols to see if they could boost my speed. Lightway, ExpressVPN’s own VPN protocol, is designed to be less resource-intensive while maintaining security and top speeds. With Lightway, my speeds reached well over 400 Mbps. OpenVPN’s UDP protocol is designed for speed, achieving close to 400 Mbps. The L2TP/IPsec protocol was the fastest, but I’d still recommend that you choose the automatic, Lightway, or OpenVPN protocols for better security.

In comparison to its competitors, ExpressVPN has the least impact on my regular internet connection speeds (which means it won’t slow you down). To test this, I launched ExpressVPN on my Windows laptop and connected to a Melbourne server, which was furthest away from my location. My download speed slowed down by just 25% — which isn’t much at all considering the long distance.

For the quickest server connection, I’d still suggest using a server that’s close to your physical location. But if you’re traveling or need to connect to a server far away, ExpressVPN has proven to offer great connection speeds worldwide so you won’t experience a significant slowdown.

Try ExpressVPN’s fast speeds today!

Are ExpressVPN’s Speeds Fast Enough for Gaming? (Yes)

Having fast speeds is crucial when it comes to gaming. Unfortunately, most reviewers only conduct basic speed tests without any background activity. However, as a gamer, I know that connecting to game servers can be problematic when you’re using a VPN, leading to lags during gameplay.

That’s why I decided to test ExpressVPN with Counter-Strike: Global Offensive (CS:GO) on Steam. This online game requires a considerable amount of bandwidth and top-notch connection speeds, as any delays could mean the difference between winning and losing.

To my delight, ExpressVPN’s performance exceeded my expectations. When I connected to a server in Germany, my ping rate was 41ms, which is perfectly fine for gaming (Anything below 50ms is good for gaming). Even with all the high-speed action, I didn’t encounter any connection problems or lag. I barely noticed that I was using a VPN, except for the fact that most of my fellow players were speaking German. Additionally, I played CS:GO in HD throughout my entire session, despite expecting a lower resolution.

Furthermore, ExpressVPN even enhanced my gaming speeds while I was traveling. During a short trip to Latin America, I encountered significant lags while playing Call of Duty: Warzone due to both my ISP throttling my speeds and being far from my usual gaming servers in the US. However, as soon as I connected to ExpressVPN’s US server, my gameplay in Warzone became more responsive, and I experienced less lag.

If you’re in a rush to start gaming, you can always reach out to ExpressVPN’s customer support team over 24/7 live chat. The representatives can find VPN servers closest to your gaming servers for you and save you time.

Get fast gaming speeds with ExpressVPN!

Widest Server Network Worldwide (94 Countries)

ExpressVPN offers 3000 servers in over 94 countries, which is a large amount for any VPN. Even though it doesn’t have the highest number of total servers, ExpressVPN offers the widest server coverage worldwide. This means you’ll always be able to find a server nearby, whether you live in the US, Kyrgyzstan, France, Sri Lanka, or New Zealand.

The best server coverage is available for countries in Europe and North America, but there’s also a solid selection in the Middle East, Africa, South America, and Asia-Pacific.

In addition, ExpressVPN offers virtual server locations in countries where the infrastructure is unstable or there are oppressive internet laws. For example, imagine you need to connect to a server in Venezuela (a country known for its strict online regulations). You’ll be assigned a Venezuelan IP address, but ExpressVPN will actually connect you to a server physically located in neighboring Brazil. This ensures you’ll have a safe and steady connection at all times.

Is ExpressVPN Good for Torrenting and P2P? Yes!

ExpressVPN doesn’t heavily advertise its P2P features like other VPNs do, so I thought it might not support torrenting — but I was wrong. After conducting extensive tests, I was impressed to find that ExpressVPN is actually one of the best VPNs for torrenting.

• Every server supports torrenting
  • ExpressVPN works with all torrenting clients, including uTorrent, qBittorrent, Transmission, Vuze, and any other BitTorrent client. Unlike other VPNs, there are no “special” torrenting servers or features — instead, all servers have been optimized for maximum security and fast downloading speeds. This means P2P servers won’t be overcrowded with other users, which can slow down speeds during peak times.
• Unlimited bandwidth results in lightning-fast speeds
  • All the global servers I tested are exceptionally fast, so it’s easy to torrent safely and quickly. Better still, you can download torrent files of any size, whether it’s music, movies, TV shows, games, or software. To test this, I downloaded a whopping 94GB file and I didn’t have any issues.
• Strong privacy and security measures to protect your anonymity
  • ExpressVPN has a strict no-logs policy, it encrypts all traffic with military-grade standards, and secures every server with DNS leak protection. An automatic kill switch (called Network Lock) also blocks all unencrypted internet traffic when you’re switching servers or if the VPN unexpectedly disconnects. This means your torrenting activity and IP address are hidden at all times. You don’t have to worry about the authorities tracking you down if torrenting is illegal in your country, nor potential cyberattacks from fellow torrenters.
• ExpressVPN isn’t subject to data retention or copyright laws
  • The company is located in the British Virgin Islands. This is an ideal location for a VPN — there are no data retention laws and the British Virgin Islands aren’t subject to the Digital Millennium Copyright Act (DMCA) or other international copyright agreements. This keeps you safe from legal and privacy issues when torrenting on ExpressVPN’s servers.

Safely torrent with ExpressVPN!

Does ExpressVPN Work in China? (Yes)

Accessing the internet in China is notoriously difficult thanks to China’s censorship laws – and most VPNs no longer work in China.

When my team ran tests in China, we found ExpressVPN is one of the few VPNs that can successfully get around the country’s strong firewalls. My colleagues never had any issues accessing sites like Facebook, Instagram, Google, Gmail, WhatsApp, Wikipedia, YouTube, and Netflix.

You don’t have to be concerned about China’s online surveillance laws either. ExpressVPN doesn’t operate any servers in China, meaning it isn’t legally required to comply with Chinese regulations or keep data logs on its users.

Once connected, your internet traffic is encrypted and hidden from all censorship, governments, and ISPs. As an extra security measure, the Network Lock kill switch will block all internet traffic if the VPN connection is ever unstable or not working. This prevents any of your personal data from accidentally leaking online and exposing your identity. To verify this, my research team ran a DNS leak test from China while connected to ExpressVPN’s New York server. There were no leaks found — so you can be confident that your online traffic is well-secured.

One minor issue I found was that not every global server works in China, so you’ll be slightly limited by the options available to you. That being said, my colleagues were able to use servers in Japan and the US to bypass China’s firewalls.

Just make sure you download ExpressVPN before you arrive in China as the website is blocked inside the country. Although it might not be too late — a method that sometimes works is to install the Tor browser and download ExpressVPN from its .onion site (http://expressobutiolem.onion).

Security Features

High Encryption Standards

ExpressVPN uses an AES 256-bit encryption combined with a 4096-bit RSA key and SHA-512 HMAC authentication. What does this mean? This is the highest standard of encryption and is currently considered near-impossible to break.

The SHA-512 HMAC authentication adds an extra layer of security to data transfers (like P2P file-sharing and torrenting). Both the sender and receiver of the download file use a shared secret key — any changes in the secret key mean the connection has been intercepted, so you’ll know immediately if there’s an intruder.

Multiple Security Protocols Available on All Devices

ExpressVPN offers the unique Lightway protocol, alongside standard options like OpenVPN (UDP and TCP), IKEv2, and L2TP/IPSec. Lightway is a proprietary protocol developed specifically for ExpressVPN’s customers. In my tests, I found it has faster speeds and stronger security than the older protocols (including the popular OpenVPN). Please note that Lightway is not to be confused with WireGuard, which similarly improves speed and security but is open-source (so any VPN provider can use the technology).

ExpressVPN doesn’t make all protocols available on every device, although each operating system gives you plenty of options. I strongly suggest you stick to secure protocols like Lightway, OpenVPN, and IKEv2.

• Windows and Mac: Lightway, OpenVPN, IKEv2, and L2TP/IPsec
• Android: Lightway, OpenVPN, and L2TP/IPsec
• iOS: Lightway andIKEv2,
• Linux: Lightway, OpenVPN, and L2TP/IPsec
• Routers: Lightway, OpenVPN, and IKEv2

You can easily choose a protocol by clicking on the “Settings” icon and navigating to “Protocol”. With the default option of “Automatic” enabled, ExpressVPN will select the best VPN protocol based on your network settings. In most cases, this will be Lightway or OpenVPN (UDP) protocol. Both options provide the best combination of speed and security, so I recommend using the Automatic option so that you don’t have to worry about manually changing protocols

Automatic Kill Switch — Successfully Secures Internet Traffic During Connection Drops

ExpressVPN’s automatic kill switch (which they call “Network Lock”) ensures your device and internet activity remains hidden — especially when the VPN connection is unsteady or you’re switching between servers. This feature is available on Windows, Mac, Android (version 7.4 onwards), Linux, and router apps. However, I was disappointed to discover that this feature isn’t available on iOS. If you want this extra layer of protection on your iPhone or iPad, CyberGhost offers a kill switch on its iOS app.

I tested the kill switch on my Macbook Pro, Windows PC, and smartphone (running on Android version 9), and my internet was successfully blocked every time I manually interrupted the VPN connection. It’s enabled automatically so you don’t need to waste time switching it on.

Secure your device with ExpressVPN!

Split Tunneling — For Windows, Mac, Android, and Router Apps (More Than Most Other VPNs)

This is where ExpressVPN is a clear winner. Not many VPNs have split tunneling, and even VPNs with this feature only provide it on 1 or 2 apps — usually Android. However, ExpressVPN offers split tunneling on all its native Android, Windows, and router apps.

Split tunneling is a truly underrated VPN feature. The main advantage with split tunneling is the ability to choose specific apps to bypass the VPN. Let’s say you want to watch shows on a foreign streaming platform (like US Netflix or BBC iPlayer UK) — but you also want to check the local news in your country. By enabling split tunneling, you can set up Netflix to stay connected to ExpressVPN, while your regular internet browser bypasses the VPN.

To see whether the split tunneling feature works well, I first excluded the Chrome browser app from using ExpressVPN. I then connected to a server in the UK and started streaming BBC iPlayer. While an episode of the TV show Killing Eve was playing, I browsed for coffee machines on Google. I was happy to only see options from local vendors in Turkey displaying prices in Turkish Lira (as opposed to UK retailers with prices in GBP!).

Unfortunately, Split Tunneling isn’t available on macOS 11 (Big Sur) and above or on iOS. Having used ExpressVPN’s split tunneling feature on my Mac before I updated to Big Sur, I was really disappointed to find the feature missing. It means I have to use my Windows laptop when I want to use split tunneling with ExpressVPN, which is both inconvenient and frustrating.

Try ExpressVPN risk-free!

TrustedServer Technology — Automatically Erases All Data From Servers

This is one of ExpressVPN’s most unique security features and it makes the service stand out from its competitors. Its 3000 servers operate through RAM disks as opposed to hard drives. RAM disks require power to store data, so every time it’s powered on and off again, all information is instantly wiped out. That means the TrustedServer technology erases any trace of your private data and browsing history with every reboot. This system also gives you extra protection against hackers — if an intruder somehow managed to penetrate a server, they’d also be removed.

Typically, the industry runs servers through hard drives. The problem is that hard drives retain all data until they’re manually erased or overwritten. This includes sensitive data, which creates potential privacy issues if there’s a leak or hacker.

What makes TrustedServer technology different is that it ensures all data on ExpressVPN’s servers is deleted with every reboot. It’s an impressive feature, especially since very few premium VPNs offer this layer of security for users.

Leak Tests Results — No Leaks Found

Even though a VPN encrypts your online traffic, it’s still possible for your private data to be exposed through DNS, WebRTC, and IPv4 leaks. ExpressVPN offers its own leak test, but I wanted to run my own independent tests on ipleak.net. I tested ExpressVPN’s servers in the UK, US, and Japan on my Mac, and I’m happy to say that ExpressVPN had zero leaks throughout my entire browsing session.

Only my new IPv4 address was visible and IPv6 was blocked, so there were zero risks of any leaks exposing my personal data. The tests showed that my IP and DNS server addresses were no longer in Turkey (where I’m based). This proves to me that ExpressVPN’s in-built leak protection works well, and will successfully hide my real location from hackers, governments, and other unwanted third parties.

Stay safe online with ExpressVPN!

Threat Manager

ExpressVPN’s Threat Manager feature adds extra privacy protection by blocking websites and apps from tracking and sharing your information, as well as entirely blocking malicious websites. Currently, Threat Manager is only available on Mac, iOS, and Linux but ExpressVPN will be rolling out this feature across all platforms soon.

What I like about Threat Manager is that it means I don’t see targeted ads on websites after I’ve been doing Google searches or using a particular app. Threat Manager stops websites and apps from tracking your activity – and although a lot of browsers already offer some kind of tracker blocking, Threat Manager also blocks apps from tracking your activity, too. It’s easy to toggle on and off in ExpressVPN’s settings or preferences menu.

Compatible With Tor for Extra Security

I found ExpressVPN works exceptionally well with Tor due to its:

• Excellent speeds: Browsing on Tor normally slows down my internet connection, but ExpressVPN’s fast speeds help minimize any lag.
• 256-bit encryption: This hid my IP address from all nodes in the Tor network.
• Kill switch: Prevented accidental leaks if the VPN connection was interrupted, so my real IP address was never exposed to Tor’s entry and exit nodes.
• No-logs policy: My personal information and Tor activity wasn’t tracked or logged.
• RAM-based servers: My data was wiped from ExpressVPN’s servers.

For even greater security and privacy, I always recommend connecting to ExpressVPN first and then Tor. This method is known as “Tor over VPN” or “Onion over VPN”, and it prevents even Tor from seeing your real IP address.

Unlike many VPNs, ExpressVPN even has its own.onion site in the Tor network. This allows you to access the ExpressVPN homepage and download the app, which is especially useful if you’re in a country where VPNs are banned.

Minor Con: No Ad Blocker

ExpressVPN doesn’t come with an in-built ad blocker, although I actually don’t mind as it gives me the flexibility to use a standalone ad blocker of my own choosing. I personally use uBlock Origin and I’ve found it works very well with ExpressVPN.

However, the lack of ad blocker is unusual, especially since top-tier VPN services all include it as a standard. CyberGhost is particularly good at blocking ads, as well as malware, viruses, and phishing scams.

Privacy Features

Strict No-Logs Policy — Tested and Passed

You’ll find many VPN services claim to keep zero logs — but it’s not always true. Popular VPN providers with a “no-logs policy” will still track its users’ IP addresses, connection timestamps, and devices. That’s why it’s so significant that ExpressVPN’s no-logs policy has been verified and proven.

In 2017, Turkish authorities demanded user logs from ExpressVPN. However, there wasn’t any data to provide as a result of the no-logs policy. In addition, ExpressVPN wasn’t subject to Turkish law as the company is located in the British Virgin Islands. The Turkish authorities then physically seized an ExpressVPN server in an attempt to obtain customer data, but were ultimately unsuccessful. ExpressVPN issued a statement here, which summarizes the (lack of) findings:

As you can see, the authorities couldn’t obtain any data on ExpressVPN’s customers — because there were no logs available.

ExpressVPN does give you the option to share data with its technical team for diagnostic purposes. This data includes speed tests reports, connection failures, or app crashes. All data is anonymous and can’t be traced back to any individuals or devices, so your privacy is still ensured. As an extra safety precaution, I’d still recommend opting out.

Try ExpressVPN for free today!

Located in the British Virgin Islands

ExpressVPN is owned by Express VPN International Limited, which is a privately-held company in the British Virgin Islands (BVI). ExpressVPN’s location in the BVI is important because:

• No mandatory data retention laws — ExpressVPN isn’t legally required to keep any data on its users’ internet activity, unlike Australia and many countries in Europe.
• No mass surveillance programs — BVI has strict privacy laws to protect its residents and businesses like ExpressVPN, in contrast to the wide-scale surveillance seen in countries like the US and UK.
• Independent and self-governing jurisdiction — ExpressVPN is only subject to BVI laws and doesn’t fall under the jurisdiction of any other country.
• Outside the 5, 9, and 14 Eyes — BVI isn’t part of the “Eyes” intelligence-sharing network between the US, UK, Canada, Australia, New Zealand, Denmark, France, Netherlands, Norway, Germany, Belgium, Italy, Sweden, and Spain.

Stay safe online with ExpressVPN!

Third-Party Audits — Successfully Passed

Very few VPNs have been independently audited by third-party companies. I find this odd — are people meant to rely on nothing more than reputation and blind trust when evaluating the claims made by VPN providers?

This is why I was impressed that ExpressVPN has undertaken independent audits to back up its privacy and security promises. In 2019, ExpressVPN hired PwC to verify its privacy policy. After a thorough review of the servers and code, PwC confirmed that ExpressVPN fully complies with its published privacy statements (including the no-logs policy). PwC even audited key security features, including the TrustedServer technology, to confirm it all works as advertised.

ExpressVPN has also worked with cybersecurity firm Cure53 to audit its browser extensions for any security flaws. The full results of the audit are publicly available online. ExpressVPN even open-sourced its browser extensions so people could review the code themselves.

In 2022, ExpressVPN worked with KPMG and Cure53 to reaffirm their high privacy standards. KPMG tested ExpressVPN’s no-logs policy and implementation of TrustedServer. Meanwhile, Cure53 did a penetration test and a further source code audit of TrustedServer. Both audits confirmed that ExpressVPN is still the leader in privacy by showing that no logs or user activity data is kept.

To me, this shows that ExpressVPN has nothing to hide and is committed to complete transparency with its users.

Try ExpressVPN now!

Easy Installation and Set Up With Native App (Less Than 2 Minutes!)

Not many premium VPNs offer native apps for more than 4 or 5 devices. However, ExpressVPN has a native app for Windows, Android, Mac, iOS, Linux, Amazon Fire TV (all versions), Amazon Fire Stick (2nd generation onward), Android TV, Nvidia Shield, and routers. The native apps only take a couple of minutes to install, which makes ExpressVPN a great choice if you’re a beginner and new to VPNs. There’s no complex manual configuration involved.

The quickest way to get started is to download the ExpressVPN app directly from the website. ExpressVPN will automatically detect which device you’re using and create a download button. Once you’ve downloaded the app, the site provides you with a unique access code to log in. The software then quickly sets up your credentials for you, making the entire setup process smooth and straightforward.

With a single subscription, you can connect up to 5 different devices at once. You can also get an unlimited number of connections if you install the ExpressVPN app on your router. This allows every device connected to the router to use ExpressVPN.

Features vary across the different ExpressVPN native apps, however, with key features like split tunneling and OpenVPN missing from iOS. The table below summarises the differences between the apps.

* The latest version of ExpressVPN for Windows (Version 12) removes support for IKEv2 and L2TP/IPSec

** Split tunneling is not available with ExpressVPN for Mac running macOS 11 (Big Sur) and above

Setup ExpressVPN in under 2 minutes!

Native App for Windows, Mac, iOS, and Android — Easy to Use

I’ve used ExpressVPN for nearly a year and I have to say — the app is one of the best for Windows, Mac, iOS, and Android devices. The design is clean and simple with an intuitive layout. The app interface is the same across these different operating systems, making it easy to quickly switch between different devices throughout the day.

There’s a large “power” button that allows you to connect to the fastest available server in a single click. You can also choose from a list of servers or manually a type in a location and choose a server that way. For Windows and Mac users, you’ve got the option to launch ExpressVPN automatically upon startup (I find this really convenient).

Like the desktop app, the Android and iOS apps are equally easy to navigate. I found the one-click feature particularly useful, enabling me to connect to my desired location quickly. I could also add shortcuts to my 5 favorite apps (like Netflix, Spotify, and Chrome), making it even faster to browse the internet securely.

The Android app offers the highly-secure OpenVPN protocol. Not many VPN services offer OpenVPN for mobile devices. Unfortunately, on iOS you can only choose between Lightway UDP, Lightway TCP, and IKEv2  and there’s no support for the split tunneling feature either — but other than that, both iOS and Android apps include all the same functionalities as the desktop apps.

Another Android-only feature is the unique Protection Summary feature. This tool gives you personal insights like the number of days and percentage of time you’re connected to ExpressVPN’s servers (and thereby securing your IP address). This helped me feel more in control of my personal security by letting me monitor when and how often I used the app.

One thing that the iOS app has that isn’t available on Android is the Reinstall VPN Configuration setting. This means you can easily reset the settings if you’re having issues without having to completely uninstall and reinstall the app (which is what you have to do with Android.)

Chrome and Firefox Browser Extensions — Convenient, But Only for Mac, Windows, and Linux

ExpressVPN offers browser extensions for Chrome and Firefox browsers. The browser add-on is an extension of the ExpressVPN app, so the app itself needs to be running in the background. To get the browser extension, you need to have installed the ExpressVPN app for:

• Mac (Version 7.1 or newer)
• Windows (Version 6.9 or newer)
• Linux (Version 2.0 or newer)

The main reason I like the browser extension is for convenience — I can easily switch between servers directly in my browser in a couple of clicks. Here’s what it looks like in Chrome and Firefox:

MediaStreamer for PS4, Xbox, and Smart TVs — Limited Security

MediaSteamer lets you change your virtual location on game consoles and smart TVs. This is particularly useful for streaming — for example, if you wanted to watch Netflix US from the UK on PlayStation 4. Aside from PlayStation 4, you can also use MediaStreamer on Apple TV, Samsung Smart TV, LG Smart TV, Nintendo Switch, and Xbox One.

To be honest, I don’t like using MediaStreamer for a couple of reasons. First, it doesn’t encrypt your internet traffic so there’s no security benefits associated with a VPN. Second, MediaStreamer needs to be manually set up. Although it was easy to install by following instructions on the ExpressVPN website, I prefer using the dedicated router app instead of MediaStreamer.

Dedicated Router App — Great for Unlimited Device Connections

A huge perk is that ExpressVPN is one of the only premium VPNs with a dedicated router app. You can connect every device in your household to ExpressVPN when you install the app on your router (even devices that don’t support VPNs, like smart TVs and game consoles). This gives it a huge competitive advantage over premium rivals like CyberGhost. Better yet, the router is only considered as 1 device connection, so you’ve still got 4 device connections left.

You can download the app on the following routers:

• Asus — RT-AC56(U/R/S), RT-AC68U, and RT-AC87U
• Linksys — EA6200, WRT1200AC, WRT1900AC(S), and WRT3200ACM
• Netgear — R6300v2, R6700v3, Nighthawk R7000, and Nighthawk R7000P

You can still manually set up and install ExpressVPN if you’ve got a different router (though not all routers are supported). Most Asus, Linksys, and Netgear routers can be manually configured for ExpressVPN through your browser, as well as D-Link, Xiaoi, TP-Link, and Tomato routers – but you’re limited to just switching IP addresses with manual configuration.

The dedicated router app comes with more perks than just ease of use, too. I found it easier to switch between servers on the app, and I could still access features like Network Lock kill switch and split tunneling. In fact, I had even more control over split tunneling as I could control which devices in my household were connected to the VPN.

Aircove — A Protected Router for Guaranteed Whole Home Protection 

Aircove is ExpressVPN’s solution for seamless device connection across your entire household or business. It is a dedicated router that comes pre-loaded with all of the same great protection you would get from the ExpressVPN app. Once you set it up, your entire internet connection is secure and encrypted. There’s no need to install apps on any of your devices or fuss with loading software onto a router that might not be compatible.

Household members and guests will be protected simply by connecting to your home network, and the easy setup can be completed in just a few minutes. In addition to being a whole home security solution, Aircove is also a powerful router in its own right. It delivers dual-band WiFi 6, speeds up-to 1,200 Mbps, and coverage up-to 1,600 sq. ft.

Whenever I pay for a service, I expect to see quality customer support — and ExpressVPN certainly delivers it.

You can seek help in 3 different ways:

• Visit the website, which offers troubleshooting guides, written and video tutorials, and setup instructions in 16 languages.
• Email the customer support team.
• Speak with a customer service representative over 24/7 live chat.

There’s no phone call option, but this wasn’t an issue for me as I got all the help I needed from the available options.

Email Support — Only Takes 30 Minutes to Receive a Reply

I sent multiple emails to customer support over a time period of 24 hours. I asked which servers were best for Netflix and whether there was an ad blocker available (sadly there is not), and how to use the Lightway protocol. I even sent emails from a non-registered email address, as I wanted to see whether ExpressVPN would still help me if I wasn’t a current customer.

I was very impressed with the quick turnaround! I received a response to my emails within 30 minutes every time, and every reply was friendly and helpful. There was no difference to the level of service I received, whether I was an existing customer or just enquiring about the VPN.

Get ExpressVPN now!

24/7 Live Chat — Best Way to Contact ExpressVPN for Fast and Friendly Help

I tested the live chat option on the ExpressVPN website when I was experiencing issues connecting my laptop to Chromecast.

It only took a few seconds to connect to a customer support agent, who then provided a detailed explanation about what was happening and why. I was offered a solution (to install the ExpressVPN app on my router so all devices, including my Chromecast, would be automatically connected) — which successfully solved the problem.

Live chat is my preferred method of contacting ExpressVPN since it’s so quick and easy. When I tested live chat a few more times, I never had to wait more than 3 minutes for a response.

Tested: Website Troubleshooting Guides and FAQs

I found ExpressVPN’s website is well-organized with many in-depth articles on features, common technical issues, and device installation instructions. I especially liked the useful video tutorials offered for more technical topics! Even if you’re a total beginner, you can easily follow ExpressVPN’s guides to set up complex configurations.

Try ExpressVPN today!